Executive Summary This market report summarizes the results of HTStec's industry-wide global web-based benchmarking survey on lab instrument support strategies carried out in October 2013. Proper maintenance of laboratory instrumentation is an important consideration to ensure that lab assets remain available to researchers. Minimizing downtime makes the research process more efficient. A variety of support options are available from original equipment manufacturers (OEM), small third party independent service organizations (ISO), large multi-vendor service (MVS) providers and internal support staffs. A specific aim of this global benchmarking study was to track the increasing use of/interest in MVS providers. The objectives were …
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